Schuyler Hospital
  • Quality and Patient Safety
  • Montour Falls, NY, USA
  • Full Time Days

Schuyler Hospital is seeking a full time Performance Optimization Coordinator/Utilization Review Specialist. The Performance Optimization Coordinator will be responsible for the coordination of activities that fall under the Performance Optimization umbrella (Infection Control & Prevention, Patient Relations, Quality, Performance Improvement, Regulatory and Risk Management) under the Quality and Clinical Risk Management Department at Schuyler Hospital, directly reporting to the Manager of Quality, Patient Safety and Clinical Risk Management with a dotted line to the Infection Prevention RN. The coordinator will assist in daily operations of the department and support the management of the patient safety and patient relations database, manage data for units and engage members throughout SH in performance improvement,. This position will perform basic analysis of data and will create, prepare, and deliver reports to various departments as directed by the Manager of Quality, Patient Safety and Clinical Risk Management. The Coordinator will be the primary contact for Patient Relations and will serve as the entity's official Patient Advocate for both inpatient and outpatient departments on SH's campus. Under Patient Relations, the duties will include, but are not limited to, receiving department correspondence, speaking to patients, following up on concerns with appropriate stakeholders, meeting regulatory deadlines associated with formal responses to complaints/grievances, orientation and special education. Under Quality and Performance Improvement, the duties will include, but are not limited to, creating and executing risk assessments, sharing information from risk assessments and incidents with respective committees, implementing/sustaining unit/department huddles to sustain the high reliability program and assess/improve clinical regulatory compliance. In addition, this position will be responsible for reviewing patient's utilization records and use nationally recognized standards of care guidelines to evaluate hospital admissions, length of stay, and assure the level of care is medically necessary and at the most appropriate level. This position will analyze utilization and quality trends and make recommendations to management on improvement opportunities.

Qualifications

Required:

  • RN-Registered Nurse-New York State Education Department (NYSED)
  • Work Experience: At least 3+ years of relevant work experience
  • Specific Skills: Excellent organizational skills, attention to detail, excellent communication skills (verbal and written)
  • Within 1 year of hire, the coordinator must complete Lean Six Sigma Yellow Belt, which will be issued by Cayuga Health System
  • Within 2 years of hire, the coordinator must complete Lean Six Sigma Green Belt, which will be issued by Cayuga Health System
  • Excellent verbal, written and interpersonal communication skills
  • Knowledge of word processing and database management
  • Ability to learn new software programs as they are implemented to better facilitate processes
  • For physical demands of position, including vision, hearing, repetitive motion and environment.

Preferred:

  • Education: Bachelor's Degree, preferably in Business Administration or Healthcare Administration (Applicants with an acceptable combination of relevant experience and education that provides the required knowledge and abilities may be considered).
  • Experience working with Quality, Data, Performance Improvement, Risk Management, Customer Relations, Medical Staff programs highly desirable

Note: Per NYS regulations, all staff working in the Hospital or Seneca View must be vaccinated for COVID-19.

Schuyler Hospital
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